Accessing housing benefit and Council Tax support online

With an online housing benefit and Council Tax support account, you can:

• view your benefits account summary
• make a new claim for housing benefit
• make a new claim for Council Tax Support
• Report a change in circumstances
• use the online benefits calculator
• apply for a Discretionary Housing Payment
• dispute a benefit decision
• pay back a housing benefit overpayment
• close an online benefits account

To activate your online housing benefit and Council Tax support account for the first time, you will need a notification letter or email from us with your housing benefit and Council Tax support details.

How to activate the housing benefit service

• You will need a notification letter or email from us confirming your weekly entitlement
• Register for or sign into My Account
• Select 'housing benefits and Council Tax support'
• Then 'Activate your benefits account'
• You will be asked to enter the following information as show in your notification letter
  • Claim reference number
  • Your full name (including any given or middle names)
  • Property details
  Last updated 11/07/24

  Need help with My Account

  If you are having problems registering, logging in or activating any of your services in My Account you can

  Call: 020 8937 1800

  Then chose:
  Option 4 for help with My Account